Turning a visit into a client

Cart abandonment

In plain terms

A visitor adds a product to the cart, then leaves the store without buying.

Formula

Technical meaning

The rate is read step by step (cart, checkout started, purchase) to find where the leak happens: shipping costs discovered late, a missing payment method, a mandatory account. An automated email follow-up recovers some carts, provided the address was entered and the person consented.

Formula

Abandonment rate = 1 − (purchases ÷ carts created)

See the Shopify store service

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